Cookie Policy

Updated August 24, 2026

Why cookies matter for your play at Joya.us Casino

Cookies are small text files stored on your device that help our site remember settings, secure your account, and deliver smooth gameplay. At Joya.us Casino, cookies support everything from logging you in and saving your language choice to verifying your location for in-state accessibility and sweepstakes eligibility. This Cookie Policy explains what cookies we use, why we use them, how they affect your experience, and how you can control them.

How cookies work in plain language

When you visit the site, our server or third-party services place cookies on your browser or device. Some disappear when you close your browser (session cookies). Others stay on your device for a set period (persistent cookies). Cookies can store simple identifiers or preferences that let the site remember actions you take, making your next visit faster and more personalized.

How we use cookies — functionality, security, performance, analytics, and experience

We use cookies to:

• Keep your account secure and stable — for example, detecting suspicious activity, maintaining a secure login session, and supporting fraud prevention tools used during purchases and withdrawals.
• Improve speed and performance — cookies help load game libraries faster and remember your device for smoother play.
• Personalize and remember preferences — language, display settings, and game categories stay set to your choices.
• Support analytics and product improvements — aggregated, anonymized data lets us understand what games and features are most used so we can improve the site.
• Manage promotions and sweepstakes — cookies can remember opt-ins for eligible promotions, track entries for sweepstakes, and help with VIP transfer matching.
• Facilitate payment flows — cookies help coordinate secure payment redirects and may be used briefly by payment processors during transactions.

Cookies are not used to access files on your device or to read personal information beyond what you supply to the site.

Types of cookies you may see

We use several cookie categories so you know what each one does:

• Essential cookies — required for core site functions, like account access, session management, geolocation checks for state-based eligibility, and security measures. Disabling essential cookies may prevent you from logging in, playing games, claiming bonuses, or completing purchases.
• Functional cookies — remember preferences such as language, display settings, and saved game filters so your experience stays consistent.
• Performance and analytics cookies — collect anonymous data on site usage, page load times, and game popularity to help us improve features and fix issues.
• Marketing cookies — used for advertising, personalization, and measuring campaign effectiveness. They may enable relevant offers across devices, but do not guarantee eligibility for offers or winnings.

Session cookies expire when you close your browser. Persistent cookies remain for a defined time period set by the cookie provider.

Third-party cookies and partners

Third parties that help deliver games, analytics, payment processing, or advertising may place their own cookies while you use the site. These include game providers and platform partners such as BGaming, Booming Games, ELA Games, Gaming Corps, Hacksaw Gaming, Kalamba Games, Playson, Shady Lady, Slotmill, and Vivo Gaming. Advertising networks, analytics services, and social features may also set cookies.

We do not control third-party cookie practices. To learn how those providers use cookies, review their privacy notices. For our own approach to data handling and user rights, see our Privacy Policy.

Managing, disabling, or deleting cookies

You can manage cookies in several ways:

• Use the cookie settings in the banner that appears when you first visit the site to accept or reject non-essential cookies.

• Change your browser settings to block cookies, clear cookies, or prompt before accepting cookies. Below are quick links to browser help pages:

  • Chrome — Settings > Privacy and security > Cookies and other site data.
  • Firefox — Options > Privacy & Security > Cookies and Site Data.
  • Edge — Settings > Cookies and site permissions > Manage and delete cookies and site data.
  • Safari — Preferences > Privacy > Manage Website Data.
• Remove cookies from your device at any time via your browser or device settings.

Be aware that blocking or deleting cookies can affect functionality. You may lose saved login sessions, preferences, or the ability to participate in promotions, sweepstakes, or purchases. Some features, such as VIP transfer requests or sweepstakes redemptions, rely on cookies and device identifiers to confirm eligibility.

Consent and lawful basis for cookie use

When you first visit, we request consent for non-essential cookies via the cookie banner. Essential cookies are necessary to provide core services and are placed regardless of consent. You may change your consent preferences at any time using the cookie banner or your browser settings. Continued use of the site after changes to this policy may be treated as acceptance of the revised policy.

Policy updates and versioning

We may update this Cookie Policy to reflect changes in technology, legal requirements, or site features. All updates will be posted here with the "Updated" date at the top. For details on how we use personal information more broadly, and how we handle data subject requests, see our Privacy Policy. For rules about site use and promotions, see our Terms And Conditions and our Sweeps Rules.

Questions, requests, or concerns about cookies and privacy

If you have privacy-related questions or want help managing cookie preferences, contact our support team at support@joyascasino.com. You can also review guidance on safe play and responsible account use at our Responsible Play page.

Thank you for choosing Joya.us Casino. Adjusting cookie settings can help you tailor your experience while keeping your account secure.